Thank you for shopping with MEMORIES.

We know that receiving your order is an important part of your shopping experience. Our goal is to process and deliver every order as efficiently and carefully as possible.

This Shipping Policy explains our estimated processing times, delivery times, tracking, address changes, international shipping, and what to do if there is an issue with your shipment.

1. ORDER PROCESSING

Orders are processed and prepared for shipment after payment has been successfully confirmed.

Please allow approximately 1–3 business days for order processing before shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer.

If your order contains multiple products, they may occasionally be shipped separately depending on product availability and fulfillment location.

2. ESTIMATED SHIPPING TIME

Our estimated shipping time is:

5–8 business days

This is the estimated transit time after your order has been processed and shipped.

Please note that business days do not include weekends or public holidays.

Therefore, the total estimated time from placing your order to receiving it is generally:

Processing Time: 1–3 business days

Shipping Time: 5–8 business days

Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

3. SHIPPING DESTINATIONS

MEMORIES ships to eligible destinations available at checkout.

Shipping availability, rates, and delivery options may vary depending on your location and the products in your order.

If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.

4. SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, MEMORIES may offer free shipping or promotional shipping rates for qualifying orders.

Any applicable conditions or minimum purchase requirements will be displayed on our website or during checkout.

5. ORDER TRACKING

Once your order has shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking details.

Please allow some time for tracking information to update after the carrier receives your package.

It is normal for tracking information to take approximately 24–72 hours to show its first update in some cases.

6. SHIPPING DELAYS

While most orders arrive within the estimated timeframe, occasional delays can occur for reasons outside our reasonable control.

These may include:

• Carrier delays
  
• Customs processing
  
• Severe weather
  
• Natural disasters
  
• Public holidays
  
• Transportation disruptions
  
• High-volume shopping periods
  
• Local delivery disruptions
  
• Incorrect or incomplete shipping information
  

If your package is experiencing an unusual delay, please contact us and we will make reasonable efforts to help you determine its status.

7. INTERNATIONAL ORDERS

International shipments may be subject to customs processing or import requirements in the destination country.

Customs clearance may occasionally cause delivery to take longer than our standard estimated shipping timeframe.

MEMORIES cannot guarantee customs processing times because these are controlled by the applicable authorities.

8. CUSTOMS, DUTIES AND TAXES

Depending on the destination country, international orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges.

Unless specifically stated otherwise at checkout, any such charges imposed by local authorities may be the responsibility of the recipient.

MEMORIES does not control customs charges or determine the amount that may be assessed by authorities in your country.

9. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name
  
• Street address
  
• Apartment or unit number
  
• City
  
• State or province
  
• Postal or ZIP code
  
• Country
  
• Contact information
  

MEMORIES is not responsible for delays resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

10. ADDRESS CHANGES

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before fulfillment.

However, once an order has entered fulfillment or has been shipped, we may no longer be able to change the delivery address.

Please review your shipping information carefully before completing your purchase.

11. MULTIPLE PACKAGES

In some circumstances, an order containing multiple products may be fulfilled from different locations.

As a result, products from the same order may arrive in separate packages and at different times.

If this happens, you may receive more than one tracking number.

Receiving one package does not necessarily mean that the remaining items in your order have been lost or forgotten.

12. LOST PACKAGES

If your tracking information has stopped updating for an unusually long period or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may work with our shipping or fulfillment partners to investigate the shipment.

If a package is confirmed to have been lost in transit, we will review the situation and provide an appropriate resolution, which may include a replacement or refund.

13. PACKAGES MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around your property and delivery location
  
• Check your mailbox or parcel area
  
• Ask household members
  
• Check with neighbors
  
• Check with building management or reception where applicable
  
• Contact the shipping carrier for additional delivery information
  

If you are still unable to locate the package after completing these steps, please contact us and we will assist you where reasonably possible.

14. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number
  
• A description of the problem
  
• Clear photographs of the damaged product
  
• Photographs of the packaging where applicable
  

We will review your request in accordance with our Returns & Refunds Policy and provide an appropriate resolution where applicable.

15. RETURNED TO SENDER

Packages may be returned to the sender due to:

• Incorrect or incomplete addresses
  
• Failed delivery attempts
  
• Refusal of delivery
  
• Unclaimed packages
  
• Other carrier-related circumstances
  

If your package is returned to sender, please contact us.

If the return resulted from incorrect or incomplete shipping information supplied by the customer, additional shipping charges may apply if you request reshipment.

16. REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for ensuring that their packages can be successfully received at the shipping address provided.

If an order is refused or left unclaimed and is subsequently returned, any applicable refund will be handled according to our Returns & Refunds Policy.

Original shipping charges and carrier return fees may not be refundable where permitted by applicable law.

17. ORDER CANCELLATIONS

We process orders as quickly as possible.

If you would like to cancel your order, please contact us immediately.

We cannot guarantee cancellation once an order has entered processing, production, or fulfillment.

Once an order has shipped, it generally cannot be canceled and must instead be handled according to our Returns & Refunds Policy where eligible.

18. DELIVERY ESTIMATES

All shipping and delivery timeframes displayed on bymemories.com are estimates unless specifically stated otherwise.

While we make reasonable efforts to have orders delivered within the estimated timeframe, circumstances outside our control may occasionally affect delivery.

A carrier delay does not automatically mean that a shipment has been lost.

If you are concerned about your shipment, please contact us and we will help review its status.

19. CONTACT US

If you have questions about shipping, tracking, or the delivery of your order, please contact us:

MEMORIES

Website: bymemories.com

Email: [YOUR CUSTOMER SUPPORT EMAIL]

When contacting us about an existing order, please include your order number so we can assist you more efficiently.