Welcome to MEMORIES.

These Terms of Service govern your use of our website, bymemories.com, and any purchases made through our online store.

Throughout these Terms, the terms “we,” “us,” and “our” refer to MEMORIES. The terms “you” and “your” refer to any visitor, customer, or user of our website.

By visiting our website, placing an order, or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website.

If you do not agree with these Terms, please do not use our website or services.

1. ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required by applicable law.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malware, malicious code, or any other technology intended to interfere with the operation or security of our website.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, unauthorized activity, abuse, pricing errors, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, designs, content, or services without our prior written permission, except where otherwise permitted by law.

We may modify, suspend, or discontinue any part of our website or services at any time without prior notice where reasonably necessary.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, artwork, colors, materials, dimensions, and other product details as accurately as possible.

However, the appearance of colors and details may vary depending on your device, screen settings, lighting conditions, manufacturing process, or product material.

Because some of our products feature printed or applied artwork, minor differences in placement, color, scale, or appearance may occur between product images and the physical product.

Such minor variations that do not materially affect the normal use of the product are not necessarily considered defects.

We reserve the right to modify product descriptions, specifications, pricing, availability, and other information at any time.

4. HANDCRAFTED, PRINTED AND CUSTOM-DESIGNED PRODUCTS

Certain MEMORIES products may feature original artwork, printed designs, decorative finishes, or designs applied to individual products.

Minor variations may naturally occur during production.

Depending on the product, these may include slight differences in:

• Artwork placement
  
• Print positioning
  
• Color tone
  
• Surface texture
  
• Product dimensions
  
• Decorative finish
  

These variations can occur as part of normal production and do not necessarily indicate that a product is defective.

5. PRICES

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change without prior notice.

Discounts, promotional offers, and coupon codes may be subject to separate conditions and expiration dates.

Unless otherwise stated, discounts cannot be combined.

The final price applicable to your order will be displayed at checkout before payment is completed.

Depending on your location, additional taxes, duties, customs fees, or other charges may apply.

6. ORDERS

When you place an order with MEMORIES, you agree to provide current, complete, and accurate information.

Receiving an order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• Suspected fraud or unauthorized payment
  
• Incorrect pricing or product information
  
• Product unavailability
  
• Shipping restrictions
  
• Incorrect or incomplete customer information
  
• Orders that appear to be intended for unauthorized resale
  
• Violations of these Terms
  

If we cancel an order after payment has been successfully processed, we will issue an appropriate refund for the canceled portion of the order.

7. ORDER CHANGES AND CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be changed or canceled once it has entered processing, production, or fulfillment.

For personalized, made-to-order, or custom-produced items, cancellation may no longer be possible after production has begun, subject to applicable consumer protection laws.

8. PAYMENT

Payment must be completed using one of the payment methods available at checkout.

Payment transactions may be processed by Shopify and/or third-party payment service providers.

We do not necessarily receive or store your complete payment card information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

9. SHIPPING AND DELIVERY

We ship orders to eligible destinations displayed during checkout.

Estimated shipping and delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays
  
• Customs processing
  
• Severe weather
  
• Natural disasters
  
• Public holidays
  
• Transportation disruptions
  
• Incorrect or incomplete shipping information
  
• High-volume shopping periods
  

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

Additional details regarding shipping, estimated delivery times, and available destinations are provided in our Shipping Policy.

10. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Customs requirements vary by country, and customers are responsible for understanding applicable import requirements in their location.

11. RETURNS, REFUNDS AND REPLACEMENTS

Returns, refunds, replacements, damaged products, incorrect items, and other post-purchase issues are governed by our Refund Policy.

Customers should review our Refund Policy before completing a purchase.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded under applicable law.

12. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within the timeframe stated in our Refund Policy.

We may ask you to provide:

• Your order number
  
• A description of the issue
  
• Clear photographs of the product
  
• Clear photographs of the packaging where relevant
  

This information helps us evaluate the issue and determine an appropriate resolution.

13. PRODUCT USE

You are responsible for using products in accordance with their intended purpose and any instructions, warnings, or limitations provided with the product.

MEMORIES is not responsible for damage resulting from misuse, improper handling, unauthorized modification, failure to follow product instructions, or normal wear and tear, except where liability cannot legally be excluded.

14. LIGHTER CASES AND ACCESSORY-ONLY PRODUCTS

Where a product is described as a lighter case, lighter shell, outer case, or accessory only, the listing includes only the components specifically stated on the applicable product page.

A lighter insert, fuel, ignition mechanism, or other restricted component is not included unless explicitly stated otherwise in the product description.

Customers should carefully review the product description and included components before purchasing.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through bymemories.com, including artwork, illustrations, photographs, graphics, logos, branding, product designs, written content, website layout, and other creative materials, is owned by or licensed to MEMORIES and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, sell, or create unauthorized derivative works from our content without prior written permission.

Purchasing a physical product from MEMORIES does not transfer ownership of the underlying artwork, design, copyright, trademark, or other intellectual property associated with that product.

16. PERSONAL AND NON-COMMERCIAL USE

Unless expressly authorized by us, products containing MEMORIES artwork and designs are sold for personal use.

Purchasing a product does not grant permission to reproduce its artwork for resale, print the artwork on other products, distribute digital copies, or otherwise commercially exploit the design.

17. THIRD-PARTY SERVICES

Certain features, payment methods, shipping services, applications, or other functions of our store may be provided by third parties.

Your use of those services may also be subject to the applicable third party's terms and privacy practices.

We are not responsible for third-party websites or services that we do not own or control, except to the extent required by applicable law.

18. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily imply our endorsement.

We are not responsible for the content, accuracy, security, privacy practices, products, or services of third-party websites.

Please review the applicable policies of third-party websites before using their services or providing personal information.

19. REVIEWS AND USER CONTENT

If you submit a product review, photograph, testimonial, comment, suggestion, or other content to MEMORIES, you represent that you have the right to provide that content.

You must not submit content that:

• Infringes another person's intellectual property or privacy rights
  
• Contains unlawful, abusive, threatening, or defamatory material
  
• Contains malicious software or harmful code
  
• Is fraudulent, deceptive, or intentionally misleading
  

Where permitted by law and subject to the permissions you provide, we may display submitted reviews or customer content in connection with our website and marketing.

20. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.

If an order is canceled after payment due to a material pricing or listing error, the applicable amount will be refunded.

21. PROHIBITED USES

You may not use our website or services:

• For unlawful purposes
  
• To violate applicable laws or regulations
  
• To infringe intellectual property rights
  
• To submit false or misleading information
  
• To transmit malicious software
  
• To collect information about others unlawfully
  
• To interfere with the security or operation of our website
  
• To attempt unauthorized access to our systems
  
• To engage in fraudulent activity
  
• To impersonate another person or entity
  

We may restrict or terminate access to our services where these Terms are violated.

22. DISCLAIMER OF WARRANTIES

We aim to provide accurate information and reliable services, but we cannot guarantee that our website will always be uninterrupted, completely secure, or error-free.

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in this section excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MEMORIES and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of our website, services, or products.

This may include loss of profits, revenue, data, or other intangible losses where such exclusions are legally permitted.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MEMORIES and its affiliates, employees, contractors, and service providers from claims, liabilities, losses, or expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

26. TERMINATION

These Terms remain effective unless terminated by either you or us.

You may stop using our services at any time.

We may suspend or terminate access to our services where reasonably necessary because of fraud, abuse, unlawful activity, security concerns, or material violation of these Terms.

Any obligations or liabilities incurred before termination will survive where appropriate.

27. GOVERNING LAW

These Terms and any separate agreements through which we provide services will be governed by applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory protections provided by the laws applicable to them.

28. PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.

29. CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect changes to our products, services, business practices, or legal requirements.

The most current version will be available on this page.

Changes will become effective when posted unless otherwise required by applicable law.

Your continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

30. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the applicable agreement between you and MEMORIES regarding your use of our online store.

Any failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.

31. CONTACT INFORMATION

Questions about these Terms of Service can be sent to us using the contact information below:

MEMORIES

Website: bymemories.com

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Business Address: [YOUR BUSINESS ADDRESS]

Phone: [YOUR CUSTOMER SERVICE PHONE NUMBER]